The scale of disruption keeps growing, and so does the cost of handling it manually.
The operating system for airline disruption management Every IROP handled.
Every IROP handled.
Before it becomes a headline.
Your team shouldn't be solving a disruption. Nexa automates the full response. Passengers assigned, rooms booked, transport dispatched, spend governed. Operators intervene only when it matters.
Works with
The disruption reality
Travel disruption is growing. Passenger expectations are rising. Regulators are tightening.
Most airlines are still managing IROPs with phone calls, spreadsheets, and third-party companies.
Hotel, transport, compensation, and goodwill add up fast when nobody is governing spend.
That's 90 minutes of passengers waiting at the gate while your team works the phones.
Who this is built for
One workspace for the teams carrying the disruption.
Designed for the people who need the same decision trail at different moments of the event.
Airline OperationsAirport TeamsProcurementFinanceCustomer CareGround Transport
The Nexa platform
Five products. One disruption control layer.
Ops, Rooms, Guest, Rides, and Pay work together. Nothing falls through the cracks. Nothing happens without a trace.
One record. The whole event.
The command layer. Segments passengers, launches all flows simultaneously, and surfaces exceptions with full context, in real time. Every team sees the same record.
4 Total cases
1 Pending
284 Passengers
137 Rooms booked
NX1247 — MEX → BOG
Pending
0 of 162
NX705 — GRU → MIA
In progress
45 of 78
NX1680 — MIA → LIM
Assigned
44 of 44
Search. Rank. Book.
Nexa searches hotel inventory across multiple sources simultaneously GDS, bedbanks, airline contracts, and Nexa direct contracts with hotels. AI-powered ranking enforces your policies automatically. Every affected passenger assigned in a single transaction.
Searching 412 hotels near MEX airport…
Economy tier — 76 rooms needed
Holiday Inn Aeropuerto
★★★★★
$89 / night
Direct contract Courtyard by Marriott
★★★★
$76 / night
GDS rate Hotel Plaza Terminal
★★★
$62 / night
Bedbank AI suggested: Holiday Inn — lowest total cost (room + transport)
One notification. Everything the passenger needs.
Passengers receive notifications via email, WhatsApp, and/or SMS with a link to a self-service app. No download required. They accept or decline their assigned room, view hotel details, book ground transport, and contact support if needed.
Email
Sent 14:22 SMS
Delivered WhatsApp
Read 14:25 Nexa · NX1247
Your flight NX1247 (MEX → BOG) has been cancelled. We've arranged accommodation at Holiday Inn Aeropuerto for tonight. Your room is ready.
Accept room & view details
Book ground transport
Contact support
Airport to hotel. Hotel to airport. Handled.
Ground transport is coordinated alongside hotel selection, not after it. Transport cost factors into every hotel recommendation, so total spend is optimized, not just room rate.
NX1247 · 3 routes dispatched Booked via Guest app
Airport → Holiday Inn
38 seats
En route Airport → Hotel Plaza
27 seats
Boarding Hotels → Terminal (return)
41 seats
Scheduled Coordinated with hotel selection to minimize total cost
Compensation issued with full control.
Nexa Pay issues global virtual cards, ready to add to Apple Pay and Google Pay instantly. No KYC required. Already running a disbursement provider? We integrate with it via API. Passengers receive everything directly in the Nexa Guest self-service app.
NX1247 · Compensation Total $37.1k · 162 pax
94% auto-issued
Meal vouchers · 162 pax
$8.2k
Auto Hotel nights · 151 rooms
$24.1k
Auto Goodwill · 12 exceptions
$4.8k
Review IROP used to be a black box, we'd close the event and reconstruct what happened from emails and spreadsheets two days later. Now every decision has a timestamp and a name on it. Our hotel booking SLA went from over 40 minutes to under 4. And in the first 30 days we recovered costs we didn't even know we were losing.Airline Operations Director · Middle East carrier · Pilot program participant
Platform capabilities
Built for the conversation with finance the next morning.
Intelligence
AI that shows its work
Every recommendation includes the reasoning. Accept, adjust, or override your call, always logged.
Rules
Your policy. Automatically.
Economy, premium confort, Business, Crew, each tier handled exactly as you configured. Hotel Stars, distance, cost caps, approval rules. No one improvises. No two events handled differently.
✓ Delay > 3h → meal voucher
✓ Cancellation → rebook < 24h
✓ Pax > 100 → ops lead alert
Goodwill > €150 → approval required
Communication
Passengers know. Before they ask.
Notification by email, WhatsApp, and/or SMS. Room, transport, expenses, and support in one self-service app.
EMAIL sent 14:22
SMS delivered 14:24
WHATSAPP read 14:25
Compliance
Every decision has a name on it.
Automated, approved, or overridden. Every action logged with timestamp and actor. Finance and compliance have the answer before they ask the question.
14:22:04 Rule fired → voucher issued Auto
14:25:11 Rebook approved — 184 pax Approved
14:31:02 PNR-4421 upgraded — J. Alcázar Override
Integration & orchestration
Runs alongside what you have. Replaces nothing you depend on.
API, file-based feeds, or manual intake. Connects to your ERP, PNR, and flight data without rip-and-replace.
Integration & orchestration
Fits your operations. Not the other way.
GDS, bedbanks, and direct contracts searched simultaneously. Total cost room plus transport optimized on every booking.
See the platform → AI assistance Intelligent guidance
Next best action surfaced with reasoning visible. Accept, adjust, override.
Automated when appropriate Standard cases: zero clicks
Policy-compliant flows run automatically. Exceptions surface for judgment.
Human control Always one click away
Pause, reroute, or override any action. No action happens behind your back.
Full accountability No action without a trace
Every intervention: explicit, attributable, recorded. Compliance built in.
Pilot program
Schedule a pilot with your airline data.
Pilot program
What a pilot proves before rollout.
Your data. Your policies. Your disruption scenarios. Three weeks. Real decisions. No lab scenarios.
Plan a pilot → Pilot validation flow
Week 1 — Connect inputs: flight data, passenger records, hotel contracts, policies
Week 2 — Configure tier handling, approval rules, transport, spend limits
Week 3 — Validate with ops, finance, and procurement in the same workspace
Pilot scope 1
disruption workspace across operations, finance, and procurement
Week 1 Connect your real inputs
Flight data, passenger records, hotel contracts, and policies via API, file feed, or manual import.
Week 2 Configure policies and approval rules
Tier handling, spend thresholds, approval chains, transport constraints as your operation actually runs.
Week 3 Validate with your team
Hotel ranking, messaging, transport, exceptions, audit trail with ops, finance, and procurement before any rollout decision.
For builders
Build on Nexa.
REST API, webhooks, file feeds, SDKs. Wire Nexa into your operation in a few lines, then ship policy, automation and audit logs without leaving your stack.
- Reference + integration guides
- OpenAPI spec and schemas
- Sandbox keys for trial pilots
Read the docs → docs.nexastudio.io
30 minutes. Your operation. No generic demo.
We'll walk through your disruption profile, passenger tiers, and exception flows not a scripted tour.
Live product walkthrough
See all five products working together across one disruption response flow.
Tailored to your airline
We focus the session on your operation, control model, and rollout questions.